A SaaS platform does not lose an afternoon of revenue to an attack; it loses renewals. Your customers have SLAs with you, and those SLAs do not have an exception for someone else's botnet - which makes your provider's mitigation part of a promise you have already made.
Authenticated API calls cost orders of magnitude more than a static page. A modest request rate against the wrong endpoint exhausts a backend that would survive a large volumetric flood untouched.
Multi-tenant platforms share an ingress. An attack aimed at one customer's subdomain takes the platform down for everyone on it.
Your customers do not care whose network the attack crossed. The credit comes out of your contract.
Network-layer floods are dropped at our edge, so the ingress never saturates and the platform never sees the event.
Limits keyed on the client rather than the source IP, so a corporate NAT with a thousand legitimate users is not treated as one abusive one.
No diversion and no path change during an attack, which means the response times you publish in your own SLA stay true while one is running.
Per-incident records and packet captures, so when a customer asks what happened during the window in their monitoring, you have an answer with numbers in it.
ISO 9001ISO 27001PCI-DSSGDPRNIS2 The mitigation is one layer. The same network sells the layers around it - and a stack bought from one operator has nobody in it to blame somebody else.
Dual-stack transit for the platform origin - announce your own PI space or use ours, with the filter in the path from turn-up so the SLA you sell is not hostage to someone else’s mitigation. The transit page →
Layer 2 circuits or dedicated wavelengths between your data centres for database replication and storage sync - a fixed latency figure, off the public internet, stated per route. EVPN-MPLS transport →
Equipment selection for your own points of presence, configuration against measured traffic, documentation your on-call can actually use, and support that does not end at go-live. Consulting & build →
Protection for other sectors
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